This page explains when and how refunds are issued.
Refund requests must be submitted within 7 days of the original payment date and before any significant usage of the paid plan.
Send a refund request from the contact page with your order reference. Our team will respond within 3 working days.
Approved refunds are returned to the original payment method (KNET, card, or wallet) within 7–14 working days, depending on the bank.
One-time add-ons that have been fully consumed (sent campaigns, used contact slots) are non-refundable.
For any refund question please use the contact page.